KARACHI: The State Bank of Pakistan (SBP) directed banks to continue providing free of cost digital fund transfer services to individual customers for up to Rs25,000 per month per account/wallet.
However, banks may choose to set this aggregate limit at a higher amount as well.
“This would allow individual customers to make as many free fund transfer transactions remaining within their aggregate monthly limit of free transfers,” the SBP said in a statement.
“For transactions above the aggregate limit of Rs25,000 per account in a month, banks may charge individual customers, a transaction fee of no more than 0.1 percent of the transaction amount or Rs200, whichever is lower. This will enable service providers to recover part of costs they incur on providing interbank fund transfer service and build sustainable and innovative business models. Nevertheless, the new instructions encourage banks to provide free of cost digital fund transfer services to their customers to promote adoption of digital payments in the country.”
In March last year, the SBP advised banks and other service providers to offer free of cost interbank fund transfer (IBFT) services to all their customers regardless of the size of transaction to cope with the extraordinary situation of lockdowns amid Covid-19 pandemic.
The objective was to facilitate bank customers to meet their banking services needs through online services during exceptionally difficult times and to avoid in person interaction to curb the spread of COVID.
“This step resulted in an overwhelming response by customers, with internet and mobile banking transactions more than doubling in Q2FY21 over the last year. SBP appreciates the support of all service providers for this initiative by allowing free of cost interbank fund transfer services to the public without recovering their operational cost and incurring substantial revenue losses,” said the SBP.
SBP reviewed the current IBFT pricing mechanism and has made some changes to ensure that free of charge IBFT services are provided by banks and other financial institutions on a sustainable basis.
The new instructions allow banks and other service providers to charge a minimal fee on high-value transactions while protecting and encouraging the low-income segments of population to continue using digital transactions free of cost.
SBP has also advised banks that all digital fund transfer transactions between different accounts within the same bank (intrabank fund transfers) will remain free. Further, incoming interbank fund transfer transactions will also remain free.
SBP further directed banks to ensure proper disclosure of charged and free IBFT amounts along with applicable fees to their customers by sending regular notifications through SMS, apps and email. After every digital transaction, banks are required to send free of charge SMS to their customers on their registered mobile numbers intimating them about the transaction amount and the charges being recovered.
Banks were advised to remove any limits on the number of fund transfer transactions on their customer accounts/wallets unless there are genuine concerns related to anti-money laundering and combating the financing of terrorism.